Privacy Policy

Effective Date: 23 July 2025
Last Updated: 23 July 2025
Policy ID: LA-PP-2025-v1

Introduction

At Letras Ausentes Unipessoal Lda (“we”, “our”, or “us”), we are committed to respecting and safeguarding your privacy. This Privacy & Cookie Policy outlines how we collect, use, and protect your personal data when you visit https://letrasausentes.com, subscribe to our newsletter, or otherwise interact with us.
We operate in compliance with applicable privacy laws, including:

  • The General Data Protection Regulation (GDPR) – European Union / EEA
  • The California Consumer Privacy Act and CPRA (CCPA/CPRA) – California, USA
  • The Children’s Online Privacy Protection Act (COPPA) – United States

By using our website, you consent to the processing of your data in accordance with this policy.

Who We Are

Letras Ausentes Unipessoal Lda
Portugal
Email: privacy [at] letrasausentes.com
Website: https://letrasausentes.com

Data We Collect

a) Data You Voluntarily Provide

We collect personal data that you provide directly, including:

  • Your email address (for newsletter subscriptions)
  • Your name (optional)
  • The content of any messages or enquiries you send us

Newsletter requests are received via secure internal email. We do not use third-party mailing platforms such as Mailchimp.

b) Data Collected Automatically

When you browse our website, we may collect technical information through cookies and analytics tools, including:

  • Anonymised IP address
  • Browser and device type
  • Pages visited and referring URLs
  • Approximate geolocation (e.g. city or country)

We use Google reCAPTCHA on our contact forms to prevent spam and abuse. reCAPTCHA may analyse behavioural data such as mouse movements, typing patterns, and time spent on the page. This data is processed in accordance with Google’s Privacy Policy and Terms of Service.

We do not use browser fingerprinting, HTML5 local storage, or similar tracking methods beyond essential cookies and analytics.

How We Use Your Data

Your personal data is used exclusively for the following purposes:

  • To respond to your enquiries
  • To send newsletters if you have opted in
  • To analyse website performance and usability
  • To maintain platform security (including via reCAPTCHA)
  • To comply with legal obligations

We do not sell, rent, or share your data with advertisers or data brokers. We do not process purchases or store billing data; all transactions take place through external retailers (e.g. Amazon).

Legal Basis for Processing (GDPR – EU/EEA)

We rely on the following lawful bases:

  • Consent – for newsletter subscriptions and acceptance of non-essential cookies
  • Legitimate interest – to operate a secure, functioning website
  • Legal obligation – where necessary under law

You may withdraw consent at any time by contacting us or using the unsubscribe link in our communications.

Your Rights

a) EU/EEA Residents (GDPR):

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time

b) California Residents (CCPA/CPRA):

You have the right to:

  • Know what data we collect and why
  • Access or request deletion of your data
  • Opt out of the “sale” or “sharing” of personal data (we do not engage in either)
  • Exercise these rights without discrimination

c) Children Under 13 (COPPA – U.S.):

This site is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If a child has submitted data, please contact us for prompt deleti

Data Retention

We retain personal data only for as long as necessary:

  • Newsletter subscriptions are retained until you unsubscribe or request removal
  • Contact form messages are kept for up to 12 months after last contact
  • Cookie and analytics data are retained according to provider policies (up to 26 months)

External Links

Our website may include links to third-party platforms (e.g. Amazon, Apple Books). These sites have their own privacy policies and practices, which we do not control. We recommend reviewing their terms before submitting personal data or making purchases.

International Data Transfers

Some of our service providers (e.g. Google) may store or process your data in jurisdictions outside your country. Where required under GDPR, we apply safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate protection.

Data Security

We implement appropriate technical and organisational measures to secure your data, including:

  • SSL encryption for all website traffic
  • Restricted and secure access to email systems
  • GDPR-compliant third-party analytics and infrastructure
  • Google reCAPTCHA to prevent spam and abuse

However, no method of transmission over the Internet or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Cookie Policy

Cookies are small text files placed on your device to support functionality and improve your browsing experience.

We use the following types:

  • Essential cookies – required for basic site operation and security
  • Analytics cookies – to understand user behaviour via Google Analytics
  • Preference cookies – to remember settings such as language (if applicable)

Third-party cookies may be placed by:

  • Google Analytics and Google Search Console
  • Google reCAPTCHA

We do not use cookies for advertising, behavioural profiling, or remarketing.
Cookies may persist for up to 26 months. You can manage or delete cookies in your browser settings. Most browsers allow you to:

  • View existing cookies
  • Block specific or all cookies
  • Automatically delete cookies upon closing the browser

We use an EU-compliant cookie consent banner. You may accept or reject non-essential cookies on your first visit. Essential cookies are always enabled.

Your Choices

We implement appropriate technical and or You may:

  • Unsubscribe from newsletters at any time using the link in our emails
  • Request access to, correction of, or deletion of your personal data
  • Disable cookies via your browser settings
  • Opt out of Google Analytics tracking using Google’s Opt-Out Tool

We respond to all valid requests in accordance with applicable data protection laws.

International Visitors

By using our website, you acknowledge that your personal data may be processed in Portugal and other jurisdictions where our service providers operate. We ensure that such processing is subject to appropriate legal protections.

Automated Decision-Making

We do not engage in automated profiling or decision-making that has legal or similarly significant effects.

Data Breach Notification

In the unlikely event of a data breach that could pose a risk to your rights or freedoms, we will notify affected individuals and the relevant supervisory authority as required under GDPR or applicable legislation.

Governing Law and Jurisdiction

This Privacy & Cookie Policy is governed by the laws of Portugal and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts.

Prohibited Use and Abuse Prevention

You agree not to use this website for any unlawful or harmful activities, including but not limited to scraping content, attempting unauthorised access, launching automated queries, introducing malware, or bypassing security measures. Any misuse may result in access restrictions and legal action.

Accessibility

We are committed to making our website accessible to all users, regardless of ability. If you experience any difficulty accessing content or require assistance, please contact us at privacy [at] letrasausentes.com.

Language

In the event of any inconsistencies between translated versions of this Privacy & Cookie Policy, the English version shall prevail.

Contact Us

To make a request, file a complaint, or ask any question regarding our privacy practices, please contact:

Letras Ausentes Unipessoal Lda
Email: privacy [at] letrasausentes.com
Subject: Privacy/Data Request
Website: https://letrasausentes.com